Assistant Manager
Tenant Management
Job Type: Full-time
Job Location: Cheras, Kuala Lumpur
12 Nov 2021 to 12 Dec 2021
KEY RESPONSIBILITIES
  1. Manage day-to-day relationship with the partners and tenants
  2. Jointly develop the following with Centralized Team:

    1. Long-term Lease Strategy and Yearly Lease Plan
    2. Income and Expenses Budget
    3. Sales Forecast
    4. Plan and execute Vacancy Strategy
    5. Tenant Engagement Events
    6. Training programs for partners and tenants
  3. To assist to set goals and plans for the offer development in accordance with the Meeting Place Business Plan and Lease Strategy
  4. To collect and analyse market changes and competition development that influence customer behaviour followed by creating an action plan and strategy to improve the Meeting Place
  5. To collect and analyse competitors’ database minimum half yearly, e.g. Trade Mix, Vacancy, New Opening, GLA, Redevelopment plan (if any)
  6. Conduct Tenant Mystery Shopper Survey for further execution of the action plans in order to improve customer experiences and offer development
  7. Responsible for tenant sales submission (average 95%) and management administration functions
  8. Collaborate and support other Departments for the improvement of tenants’ performance as well as tenancy and leasing operations.
  9. Recommend changes towards policies and procedures for continuous improvement
  10. Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants
  11. Candidate must possess at least a Bachelor’s Degree in Real Estate, Marketing, Business or other related fields
  12. Required language(s): Bahasa Malaysia, English
  13. Minimum 4-5 years experiences in Shopping Center management/Leasing/tenant coordination is required for this position.
  14. 1 Full-Time position available.

COMPETENCIES REQUIRED FOR THE ROLE
  1. Financial management
  2. Operations management
  3. Cash flow management
  4. Business acumen
  5. Team leadership
  6. Customer orientation
  7. Operational excellence and quality
  8. Creativity and innovation
  9. Risk awareness
  10. Technical know-how
  11. Achievement orientation
  12. Conceptual thinking


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