
Assistant Manager
Tenant Management
Job Type: Full-time
Job Location: Cheras, Kuala Lumpur
5 Sep 2022
to
31 Dec 2022
KEY RESPONSIBILITIES
- Manage day-to-day relationship with the partners and tenants
-
Jointly develop the following with Centralized Team:
- Long-term Lease Strategy and Yearly Lease Plan
- Income and Expenses Budget
- Sales Forecast
- Plan and execute Vacancy Strategy
- Tenant Engagement Events
- Training programs for partners and tenants
- To assist to set goals and plans for the offer development in accordance with the Meeting Place Business Plan and Lease Strategy
- To collect and analyse market changes and competition development that influence customer behaviour followed by creating an action plan and strategy to improve the Meeting Place
- To collect and analyse competitors’ database minimum half yearly, e.g. Trade Mix, Vacancy, New Opening, GLA, Redevelopment plan (if any)
- Conduct Tenant Mystery Shopper Survey for further execution of the action plans in order to improve customer experiences and offer development
- Responsible for tenant sales submission (average 95%) and management administration functions
- Collaborate and support other Departments for the improvement of tenants’ performance as well as tenancy and leasing operations.
- Recommend changes towards policies and procedures for continuous improvement
- Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants
- Candidate must possess at least a Bachelor’s Degree in Real Estate, Marketing, Business or other related fields
- Required language(s): Bahasa Malaysia, English
- Minimum 4-5 years experiences in Shopping Center management/Leasing/tenant coordination is required for this position.
- 1 Full-Time position available.
COMPETENCIES REQUIRED FOR THE ROLE
- Financial management
- Operations management
- Cash flow management
- Business acumen
- Team leadership
- Customer orientation
- Operational excellence and quality
- Creativity and innovation
- Risk awareness
- Technical know-how
- Achievement orientation
- Conceptual thinking
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