KEY RESPONSIBILITIES

• To execute and deliver CRM strategies to encourage shopper retention and shopper loyalty.
• To monitor the trend and behavior report from the CRM program
• To ensure that the program (promotions and deals) are relevant to the company shoppers’ need and want; recommend improvements if necessary
• To communicate with customer through CRM channel
• To plan, execute and coordinate a variety of marketing promotions and deals to draw shopper spending and retention in specific month(s)
• To resolve merchants’ issues in a timely and professional manner by investigating the issues, developing solutions, preparing reports and putting forward recommendation to the Manager
• Candidate must possess at least a Bachelor’s degree in Retail, Merchandising, Marketing, Communications, or any related field
• Required language(s): Bahasa Malaysia, English
• Entry/Junior Executive level
• Fresh graduates are encouraged to apply

COMPETENCIES REQUIRED FOR THE ROLE

• Creative and Innovative
• Strategic Planning
• Communication Skills
• Negotiation
• Client Engagement