• Ensure customer satisfaction through promoting excellent service.
• Maintain quality control food all for serving.
• Resolving customer complaints regarding food quality and service.
• Input orders into a point-of-sale system (POS System) and accept payment using a credit card
or cash or any other method of payment and calculate change accurately and quickly as
required. All the items ordered by customers must be key-in into the POS System.
• Tally money in the cash drawer at the beginning and end of each work shift.
• Ensure transactions tally against sales records and all related procedures are adhered to.
• To bank-in sales money into Company’s account every working day.
• Monitor staff’s attendance, leave, attitude and performance.
• Involve in interviewing, hiring, training, scheduling and managing staff.
• Monitor inventory, including food and beverages, supplies and cafe requirement.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest
standards.
• Identify customers’ needs and respond proactively to all of their concerns.
• purchase goods and continuously make necessary improvements.
• Comply with all health and safety regulations at all times.
• Report on management regarding sales results and productivity